Simply reach out to our Support staff here and clarify the situation. I applied for a wrong refund type, what do I do now? Once your request is reviewed as per our Voluntary Refund Policy, we will send you a follow-up message. We will do our best to get back to you as soon as possible, but please keep in mind that depending on the chosen method of payment, it might take up to 30 days for the refund to be processed.Īfter submitting your refund application, you should receive an e-mail confirming that your request has been successfully sent. To find out more on GOG Wallet, please see here.Ĭhoosing Other type will guide you to our Support form where you can provide more details regarding the refund. Keep in mind that Wallet funds will be added in the same currency as your original purchase. These funds can be used at any time for a future purchase from our catalogue and they have no expiry date. GOG Wallet refund takes up to 24 hours to be processed. In the next step you'll be asked to choose a refund reason from a drop-down list and a method of a refund. Keep in mind that you can refund a purchase made within the last 30 days - in your orders history such transactions will be marked with a green shield. Click on the "Ask for a refund" button underneath its title to be transferred to the refund form.
Go to your Orders History and find the purchase you'd like to return. Applying for a refundįor your convenience, you can apply for a refund directly in your profile. To find out more about GOG Wallet funds, please proceed here. You may request a refund for GOG Wallet funds within 30 days of purchase if they were purchased on GOG and if you have not used any of those funds. Games in development can also be returned up to 30 days after your purchase, no questions asked. Afterwards, it is covered for 30 days by our voluntary Refund Policy, as described above. You can apply to refund your pre-order at any time, without stating a reason, until the game is officially released.
Macgamestore refund full#
If you contact us within the 30 days of your purchase and we're unable to help solve the issue, you will be offered a full refund. If you're experiencing any technical problems with your purchase, our Tech Support is ready to offer some troubleshooting steps.
We may refuse refunds in such individual cases.įor more information on our updated Refund Policy, please see this FAQ. Please keep in mind that we're actively monitoring the effects of our new Refund Policy to make sure no one is using it to hurt the developers that put their time and heart into making great games. For more detailed instructions click here or scroll to the bottom of this article. To apply for a refund, start from your account's Order History page, find the appropriate order and click "Ask for a refund". **Only a small subset of games are managed this way.You may request a refund for a product up to 30 days after purchase, even if it was downloaded, launched, and played. *Orders that do not receive payment within 24 hours get deleted.
Macgamestore refund registration#
Game Not Ready - Due to high volume or demand, some games simply run out of registration codes before the publisher can supply more**! However rest assured, all purchases will receive their codes and be completed when we receive more of the special keys.
Keep in mind thousands of orders are placed every day, and there is a small chance an order gets put on hold. If you have recently placed a new purchase, and saw " The purchase order has been put on hold for further processing", and wondered what this meant or how long that will take? This can mean a few things.
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